Refund Policy


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return request, you can use the contact us page and further information will be provided.

Items sent back to us without first requesting a return will not be accepted.

If you re-purchase an item you have already returned and you wish to return it again, your return request will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you contact us more than 3 days after receiving your item, we will be unable to assist you. If you contact us within 3 days after receiving your item but do not respond for a further 2 days, we will be unable to assist you.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards or opened blind boxes.


Once we receive your return, please allow three working days to inspect your return and initiate the refund.
You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Please notify using the contact us page if you would like to cancel your order within 15 minutes of ordering. If you notify us after this time frame, we may not be able to cancel your order.